Returns & Exchanges
Due to the perishable nature of roasted coffee, we do not accept returns on coffee beans; however, we are committed to ensuring your satisfaction with our brewing equipment and merchandise. If your order is damaged or incorrect, please contact our support team within 14 days of delivery for a full resolution.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue or the items you wish to return.
Verification and Approval
Our team will review your request and, for damaged goods, may ask for photographic evidence to process a replacement or refund.
Secure Packaging
For non-perishable items, place the unused product in its original packaging to ensure it remains protected during transit.
Ship and Refund
Send the item back to our Copenhagen roastery using the provided instructions; once received and inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing