Frequently Asked Questions
Everything you need to know about our specialty coffee and global shipping.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our coffee beans every Monday and Tuesday. Orders are typically dispatched within 24-48 hours of roasting.
Do you ship internationally?
Yes, we ship our coffee worldwide via DHL Express and FedEx. Delivery times vary by location but usually take between 3-7 business days.
Are the coffee beans sent whole or ground?
We exclusively sell whole bean coffee to preserve the delicate aromatic compounds and ensure the highest quality flavor profile when you brew at home.
What is your return policy on coffee beans?
As coffee is a perishable food product, we do not accept returns. However, if there is an issue with your order or damage during transit, please contact our support team immediately.
How should I store my April Coffee?
We recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the cell structure of the bean.
Do you offer subscription services?
Yes, we offer flexible monthly subscriptions that allow you to receive our latest seasonal roasts automatically at a discounted rate.